Vincent Scott

Respond to calls in a professional, respectful, and courteous manner; providing accurate, appropriate, and prompt information to customers' inquiries. Record and document customer transactions or reservations through multiple systems with accuracy and in a timely manner. Accomplish the expected goals and metrics established for the project/program.

Professional bilingual guide. Currently, I’m a Freelance tourist service provider for over 20 years. My customers usually are the tour operators’ companies, also known as Destination Management Company, who contact me in order to provide tour services to their travelers.

Manage and ensure compliance with enterprise software solution projects aimed to automate business processes, applying an integration of P.M.I. and ULTIMUS project methodology. Address, control, and document all project tasks as well as manage the assigned resources for its accomplishment in terms of Scope, Budget, Quality, Time, and Risks.