verdnige

Manage a team of 5 Supervisors, Handle escalated agent´s issues (retention, payroll discrepancies, special schedules and Terminations), complete payroll, complete all written disciplinary action, Review schedules, conduct staff and team meetings, Facilitate training sessions, ensure daily communications are performed in a timely manner, review all daily production reports, identify and close performance gaps, communication with the client (production reports, conduct opportunity meetings, updates), and Monthly reports for General manager. Our client required 16% GACR and we were required not just to monitor calls, we were required to coach Supervisor and agents on how to maximize sales providing feedback and creating action plans in order to achieve our goal. Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives. Protected company assets from loss such as theft or damage by setting and enforcing effective security policies. Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.

Manage a team of 15 plus employees. Planning, directing and coordinating activity on construction sites, overseeing project design, planning routs, hiring and supervising workers, choosing contractors and monitoring supplies. Schedule the project in logical steps and budget time required to meet deadlines. Determine labor requirements and dispatch workers to construction sites and routs. Inspect and review projects to monitor compliance with building and safety codes, and other regulations. Interpret and explain plans and contract terms to administrative staff, workers, and clients, representing the owner or developer. Prepare contracts and negotiate revisions, changes and additions to contractual agreements with architects, consultants, clients, suppliers and subcontractors. Obtain all necessary permits and licenses In charge of maintaining all local and international routes with all of Central America, Guatemala and provinces in the Mexico border. Proficient in Heavy Loads (Flat Bed), Flammables and

Production Senior Supervisor 2006—2010 Manage a team of 5 Supervisors, Handle escalated agent´s issues (retention, payroll discrepancies, special schedules and Terminations), complete payroll, complete all written disciplinary action, create and complete schedules, conduct staff and team meetings, Create training Modules, facilitate training sessions, ensure daily communications are performed in a timely manner, review all daily production reports, identify and close performance gaps, communication with the client (production reports, conduct opportunity meetings, updates), and Monthly reports for production manager ( Recruiting Report, Assessment test report and monthly headcount) QA departament: As Senior Supervisor I was required to monitor all of The QA’s daily operations, daily monitors, Coaching Sessions, Refresher trainings for both QAs and Supervisor, participation on Client’s calibrations. Our client required 95% QA and we were required not just to monitor calls, we were required to change behaviors, so we worked side by side with agents and Supervisors providing feedback and creating action plans in order to achive our goal