isnela19
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isnela1994@gmail.com
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+50767399205 +50767399*** show
About Me
Professional in the Tourism industry.
Bachelor Degree in Bilingual Tourism.
Technician in Tourism.
Customer Service Diploma
Marketing Management Certificade
Education
Degree in Bilingual Tourism.
Technician in Tourism.
Customer Service
Bachelor of Humanity with Emphasis on Tourism Services (High school)
Elementary School
Work & Experience
Customer Service
Bank Project Work done: Personal accounts handling. Debit cards. Checks. Overdraft accounts. Closing accounts. Transfers Online banking.
Customer service and Cruise Sales
• Netcom Panama/ Call Center (Reservation agent for charter cruises with live artists). Advanced English. Work done as a booking agent: Make phone reservations for clients and travel agencies that like to attend the cruise. Make changes in the passenger's name in case someone could not attend. Make phone charges with debit and credit cards, changes of cabin according to the customer's preference. Assistance at Long Beach/Miami Ports and on board of the cruise, verifying reservations and documents during check-in and boarding.
Collection agent
Work done as a collection agent: Obtain the highest amount in payments with debit cards, savings and checking accounts.. Update account information. Update the payment method as a direct discount. Make payment extensions.
Passenger service agent/Traffic Agent (KLM & AIR FRANCE) /Balboa Logistic Airport Services.
Work done for KLM & AIR FRANCE airlines: Carry out CHECK-IN for passengers. Verify travel documents in the system (AMADEUS/ALTEA). Sell upgrades. Sell preferential seats. Check and inform passengers about dangerous goods in their luggage. Make announcements for connecting passengers. Carry out services for unaccompanied minor passengers (with relevant documentation). Make post-flight reports: File System File Physic FZ Report F3 Report Report and document inadmissible and deported passengers.
