Andrea Gonzalez
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andrea.gonzalez.giron@gmail.com
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64810467 64810*** show
About Me
Provided excellent customer service support via calls, e-mails and face-to-face conferences. Previous experience working with bilingual clients (English and Spanish)
Education
High school Diploma
High school Diploma in Letters and Science Bilingual school with basic computer science classes.
Bachelor's Degree
Area of Study/Major: Logistics and Multimodal Transportation.
Work & Experience
Customer Service representative
Responsible for the administration of electronic tickets submitted by customers through websites or email, where services such as verification of infractions, contact with other related departments and, finally, timely resolution are provided. Writing of reports related to the tickets and their causes. Management of the cancellation of services, update of payment methods, balance transfers and general technical service for more than 300,000 affiliated customers.
Pollster
Through several surveys conducted in person at the Tocumen International Airport, data related to the expenses incurred by tourists within the country is collected in order to be analyzed and used to nourish our tourism s satellite account.
